Being a manager automatically means that you are responsible for contributing immensely to the growth of your department/organisation, giving your employees a sense of direction and being accountable for your business activities. In short, the buck stops at your table.
The same applies to a Field Force Manager. As a Field Force Manager, you are responsible for overseeing different tasks at the same time, including monitoring field projects, ensuring the customer’s needs are met while providing solutions, as well as managing the field employees. Hence, there’s no doubt that this position requires a level of expertise to carry out tasks effectively.
In this article, we discuss expert tips that will help Field Force Managers be more efficient when carrying out their roles. Here they are;
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Expert tips to Help Field Force Managers be more Efficient
The daily activities of a Field Force Manager require having to oversee different things within a specified time. This means that time is mostly limited for you, given all you have to carry out. To overcome this, you must take your time management skills up a notch.
You should ensure that you set appropriate and realistic timelines for your tasks. You may also explore technological applications such as a time tracker to help you stay on track. Also, ensure that you properly blend your most tedious tasks with the not-so-tedious ones.
From building a plan to implementing procedures, from delegating tasks to overseeing them, in between all these, the Field Manager will also have to carry out other tasks, including meeting clients and monitoring activities for results.
Hence, It is important that you can set your priorities right. You should also be able to differentiate core management functions from non-core ones and ensure that the former constitutes the most important tasks you have to accomplish in a set timeframe.
It goes without saying that as a Field Force Manager, you will almost always have a lot on your hands, as stated in the introduction of this article. You must be ready to do different things at the same time while ensuring you do them efficiently.
Your job will require you to be very dynamic in your approach, as it can be very complex at times. Therefore, you must be able to incorporate the first two points, as this will help you multitask better.
Hiring The Right Field Operators
The role that Field Managers occupy is crucial. They are bestowed with multiple responsibilities at once, each requiring a certain degree of urgency.
However, despite having the most responsibilities, you do not necessarily have to carry out these responsibilities alone. You will need the assistance of field force operators/representatives.
However, to ensure that the people who work under you do not turn to burden rather than assets, you must ensure that you hire only the right people.
Therefore, you must develop the ability to know the necessary things to look out for in a field operator. Whether they are helping you draw up project plans, bringing in clients or boosting revenue through sales, they must be able to bring something to the table.
In some instances, they should be able to even deputise for you in situations where you are unavailable, or when you have your hands full.
To improve business performance, you must ensure that your staff are adequately trained about the nitty-gritty of the profession. Perhaps you are thinking, why would I need to do that when I have done the groundwork of hiring the right talent in the first place?
Well, the truth of the matter is that there is always more to learn, especially given the fact that they do not have the level of experience or expertise you have, nor are they fully conversant with the methods of you and that of the organisation.
Also, they need to always learn on the job about new methods and strategies that make fieldwork easier, more effective and generate higher revenue for your organisation.
Just as you must be able to get the right talents on your team, you must also be able to evaluate their performance effectively. You must know the ones actually working hard to ensure the growth of the collective. You must also be able to assess them both individually and collectively.
Also, you must have metrics that will help you determine what is working for your business and what is not. This includes how well you attract and retain customers, how well your project plans convert to tangible results, how well you can work with on-field staff and produce results, the activities that bring the most revenue and so on.
The nature of your role means that you will continuously be in contact with clients. You must ensure that you provide them with a worthy experience that will make them stay loyal to you.
Like every other organisation, your goal remains to provide the best value for your clients. Therefore, your customer relations skill must come to the fore. You must show that you understand their problem and that you can provide adequate and fitting solutions. From time to time, ensure you seek their feedback on your services and look for improved solutions where needed.
Being cost-effective is one of the best ways to guarantee growth in your organisation. However, this is easier said than done. It will require a high level of financial discipline and control.
To achieve effective cost management, you must ensure you prepare a well-researched summary of proposed financial expenditure. Your budgetary allocations must also be followed through. Also, it would be best if you prepared for emergency spendings in case of any future uncertainties.
You may also take project/cost management courses from time to time to be conversant with the best practices in cost management, as well as the latest technological innovations that make it easier to manage cost.
Perhaps this should come before the previous point or any point. But we have decided to put it at the end so that you can always remember it. Before you can get started on any project, you must have goals; otherwise, you will only be running blind. This is because having set targets gives you a sense of direction.
It helps you decide what to do and in what timeframe. You could also benchmark against previous projects. This will help you measure the level of success, as well as the things you need to do to ensure that you meet your set targets.
To be more effective in your role as a Field Force Manager, you will require a technology that supports your success like Outwork, one that will help you reach your set goals. And even though you may be talented and very good at your job, the changing times mean you must also be innovative as well as foresighted to help you manage your tasks more effectively.
A great way to achieve this is by using the Outwork platform. Here, you can automate your schedule, update your scorecard, track performances and makes decisions backed by data. You can also use it to monitor the activities of your employees and know what they are up to even when you are not there with them.
To be in firm control of your field staff activities, start a free trial.